Last updated: 20 August 2026

Chairmans Furniture Solutions (“Chairmans”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quotation, contact us, purchase products or otherwise interact with our services.

This Privacy Policy is intended to comply with the applicable requirements of the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African privacy legislation.

1. Who We Are

Chairmans Furniture Solutions is a South African supplier of educational, office and collaborative furniture, including classroom furniture, office furniture, storage solutions, custom furniture and space-planning services.

For purposes of POPIA, Chairmans Furniture Solutions acts as the responsible party in relation to the personal information that we collect and process through our website and business operations.

Registered legal entity: [INSERT REGISTERED COMPANY / CLOSE CORPORATION / BUSINESS NAME]

Business address: [INSERT BUSINESS ADDRESS]

General enquiries: info@chairmans.co.za

Information Officer: [INSERT INFORMATION OFFICER NAME]

Information Officer email: [INSERT INFORMATION OFFICER EMAIL]

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Full name and surname;
• Company, school or organisation name;
• Email address;
• Telephone or mobile number;
• Physical or delivery address;
• Billing and invoicing information;
• Information provided when requesting a quotation;
• Products, quantities and specifications included in a quotation or order;
• Messages, enquiries and other correspondence sent to us;
• Information relating to deliveries and installations;
• Information relating to purchases and transactions;
• Website usage, device and technical information;
• IP address and browser information;
• Information collected through cookies and similar technologies; and
• Any other information that you voluntarily provide to us.

We will only request information that is reasonably necessary for the relevant purpose and will endeavour to keep the information we hold accurate and up to date.

3. How We Collect Your Information

We may collect personal information when you:

• Complete our contact form;
• Request a quotation;
• Submit an enquiry about our products or services;
• Place or enquire about an order;
• Communicate with us by email, telephone or other channels;
• Subscribe to communications or marketing, where applicable;
• Visit or use our website; or
• Otherwise voluntarily provide information to us.

4. Why We Use Your Personal Information

We process personal information for legitimate and lawful business purposes, including:

• Responding to enquiries and requests for information;
• Preparing and providing quotations;
• Processing and managing orders;
• Arranging deliveries and installations;
• Providing space-planning and custom furniture services;
• Communicating with customers regarding their enquiries or orders;
• Processing payments where applicable;
• Maintaining customer and transaction records;
• Providing customer support;
• Improving our products, services and website;
• Maintaining website security and preventing fraud or abuse;
• Complying with legal and regulatory obligations; and
• Sending marketing communications where permitted by law and, where required, with your consent.

5. Legal Basis for Processing

We will process personal information only where there is a lawful basis for doing so under POPIA or other applicable law.

Depending on the circumstances, this may include:

• Your consent;
• Taking steps at your request prior to entering into a contract;
• Performing a contract or fulfilling an order;
• Complying with a legal obligation;
• Protecting legitimate business interests; or
• Another lawful basis permitted under applicable South African legislation.

6. Quotations and Contact Forms

When you submit an enquiry or quotation request through our website, the information you provide may be used to contact you, understand your requirements, prepare pricing and provide the requested products or services.

Information submitted through our website may be transmitted to our internal systems, email accounts or service providers used to operate our website and business.

We do not sell personal information collected through quotation requests or contact forms.

7. Online Orders and Payments

Where online purchasing is enabled on our website, we may collect information required to process your order, including contact, billing and delivery information.

Payments may be processed by third-party payment service providers. Where a third-party payment provider processes your payment, that provider may process your information in accordance with its own privacy policy and terms.

We do not intend to store complete payment card details on our own website unless specifically required and lawfully permitted.

8. Sharing of Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business, provide our services or comply with legal obligations.

These parties may include:

• Website hosting and technical service providers;
• Email and communication service providers;
• Payment service providers;
• Delivery and logistics providers;
• Installation and service providers;
• Professional advisers, where necessary;
• IT, security and software service providers;
• Government authorities or regulators where legally required; and
• Other service providers acting on our behalf.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that such parties are required to protect the information and process it only for authorised purposes.

9. International Transfers

Some of our technology, hosting, software, analytics, communication or payment service providers may process information outside South Africa.

Where personal information is transferred to or processed in another country, we will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate safeguards are in place.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and improve our services.

Cookies may be used for purposes such as:

• Essential website functionality;
• Remembering user preferences;
• Website performance and security;
• Analytics and usage statistics;
• Shopping cart and quotation functionality; and
• Marketing or advertising, where applicable.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

11. Website Analytics

We may use analytics tools to understand how visitors use our website. These tools may collect information such as your IP address, browser type, device information, pages visited, approximate location and website interactions.

Analytics information is used to understand website performance, identify problems and improve the user experience.

If third-party analytics or advertising services are used, their own privacy policies may also apply.

12. Direct Marketing

We may use your contact information to send information about our products, services, promotions or company updates where permitted by applicable law.

Where consent is required, we will obtain the appropriate consent before sending direct marketing communications.

You may request that we stop sending marketing communications to you at any time by contacting us or using the unsubscribe mechanism provided in the communication.

13. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include access controls, password protection, secure hosting, software updates, security monitoring, backups and other appropriate safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by law.

The period for which information is retained may depend on the nature of the information, the purpose for which it was collected, contractual requirements, legal obligations and legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

15. Your Rights

Subject to applicable law, you may have the right to:

• Request confirmation of whether we hold your personal information;
• Request access to personal information that we hold about you;
• Request correction or updating of inaccurate or incomplete information;
• Request deletion of information where legally permitted;
• Object to certain forms of processing;
• Withdraw consent where processing is based on consent;
• Object to direct marketing communications; and
• Lodge a complaint regarding the processing of your personal information.

To exercise any of these rights, please contact our Information Officer using the details provided below.

16. Accuracy of Personal Information

We take reasonable steps to ensure that personal information in our possession is accurate, complete and up to date where necessary.

You are encouraged to notify us if any of your personal information changes or if you believe information we hold about you is inaccurate.

17. Children’s Information

Our website and services are primarily intended for businesses, schools, organisations and adults.

We do not knowingly collect personal information directly from children through our website for purposes unrelated to providing our services. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and take appropriate action.

18. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

19. Data Breaches

If we become aware of a security compromise that affects personal information, we will take reasonable steps to investigate, contain and remedy the incident and make any notifications required by applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable legislation.

The latest version will be published on this page together with the date on which it was last updated.

21. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights in relation to your personal information, please contact us.

Chairmans Furniture Solutions
Email: info@chairmans.co.za
Information Officer: [INSERT INFORMATION OFFICER NAME]
Information Officer Email: [INSERT INFORMATION OFFICER EMAIL]

22. Complaints

We encourage you to contact us first if you have a concern regarding the way we process your personal information so that we can attempt to resolve the matter.

You may also have the right to lodge a complaint with the South African Information Regulator where you believe your personal information has been processed unlawfully or your rights under POPIA have been infringed.

Information about the Information Regulator and its services is available through the official Information Regulator portal.